Delivery & Return Policy

Table of Contents

1. Shipping Policy
2. Return Policy
3. Digital Products
4. Special Cases
5. Customer Support

Shipping Policy

Order Processing

• Orders placed before 2 PM EST on business days are processed same day
• Orders placed after 2 PM EST will be processed the next business day
• Weekend orders are processed on Monday
• Holiday schedules will be posted on our website
• You will receive the following emails:
  • Order confirmation (immediately)
  • Processing confirmation (when packing begins)
  • Shipping confirmation (with tracking number)
  • Delivery confirmation (when delivered)

Shipping Methods & Timeframes

Domestic Shipping (United States)

International Shipping

Free Shipping Terms

• Minimum order value: $75
• Applies to standard shipping only
• Continental US only (excluding Alaska and Hawaii)
• Cannot be combined with other shipping promotions

Shipping Restrictions

• No PO boxes
• No APO/FPO addresses
• No freight forwarders
• Restricted items by country:
  • Electronics (certain countries)
  • Batteries (air shipping restrictions)
  • Liquids over 100ml (international)

International Shipping Details

• Import duties and taxes are not included
• Estimated duties calculator available at checkout
• Customs clearance: 2-5 additional days
• Required documentation provided:
  • Commercial invoice
  • Customs declaration
  • Certificate of origin (when required)

Return Policy

Return Window

• 30-day return window from delivery date
• 45-day window for premium members
• Holiday purchases (Oct 1 – Dec 24) returnable until Jan 31
• Return window exceptions:
  • Electronics: 14 days
  • Jewelry: 7 days
  • Sale items: 14 days

Condition Requirements

• Original packaging intact
• All tags attached
• Unworn/unused condition
• Original receipt or gift receipt
• All accessories and free gifts included
• Product manual and warranty cards (if applicable)

Return Process Step-by-Step

1. Initiate Return
   • Online through account dashboard
   • Email help@bankneer.com
   • Call 1-888-BANKNEER
2. Receive Return Authorization
   • Return authorization number (RA#)
   • Prepaid shipping label (domestic returns)
   • Return instructions
   • Expected timeline
3. Package Return
   • Use original packaging or similar
   • Include return form
   • Secure all items properly
   • Attach shipping label
   • Write RA# on package
4. Ship Return
   • Drop off at authorized carrier
   • Keep tracking number
   • Insurance recommended for valuable items
   • Expected transit time: 3-7 days
5. Refund Processing
   • Quality check: 1-2 business days
   • Refund approval: 1 business day
   • Payment processing: 3-5 business days
   • Total timeline: 5-8 business days

Refund Options

Original Payment Refund

• Credit card: 3-5 business days
• PayPal: 1-2 business days
• Bank transfer: 5-7 business days
• Store credit: Immediate

Store Credit Bonus

• +10% value on store credit
• Valid for 12 months
• Transferable
• Can be used with other promotions

Exchanges

• Size/color changes: Free shipping
• Different item: Standard shipping applies
• International: Case-by-case basis

Non-Returnable Items

• Personalized items
• Custom orders
• Intimate apparel
• Swimwear without hygiene liner
• Used beauty products
• Downloaded digital content
• Final sale items
• Clearance items
• Gift cards

Digital Products

Access & Download

• Immediate email delivery
• Backup download link
• 30-day access period
• 3 download attempts maximum

Technical Requirements

• Supported formats listed
• Minimum system requirements
• Compatible devices
• File size information

Digital Product Support

• Installation guide
• User manual
• Technical support contact
• Troubleshooting guide

Special Cases

Damaged or Incorrect Items

• Report within 48 hours
• Photo documentation required
• Free return shipping
• Priority processing
• Immediate replacement shipping
• Compensation options:
  • Full refund
  • 20% additional store credit
  • Free next purchase shipping

Lost Packages

• Investigation initiated after:
  • Domestic: 7 days past estimated delivery
  • International: 21 days past estimated delivery
• Resolution timeline: 5-10 business days
• Tracking insurance claims handled by Bankneer
• Customer kept informed via email

Gift Returns

• No receipt needed
• Store credit only
• Gift receipt provides full options
• Original purchaser not notified

Customer Support

Contact Methods

• Email: help@bankneer.com
• Phone: 1-888-BANKNEER
• Live Chat: 24/7
• Social Media: @Bankneer
• Physical Address: [Insert Address]

Support Hours

• Monday-Friday: 9 AM – 9 PM EST
• Saturday: 10 AM – 6 PM EST
• Sunday: 12 PM – 5 PM EST
• Holiday hours posted on website

Response Times

• Email: Within 4 hours
• Live Chat: Immediate
• Phone: Under 5 minutes
• Social Media: Within 2 hours

Premium Support

• Dedicated phone line
• Priority email handling
• Personal shopping assistant
• Extended return window
• Free return shipping

This policy was last updated on February 15, 2024. We reserve the right to modify these terms at any time. Changes will be posted on this page with an updated revision date.

For any questions or clarifications about this policy, please contact our customer support team.